Queer Space, Safe Place: An Exploration of Inclusive Hospitality Design for the LGBTQ2S+ Community in Toronto

This study investigates the need for a dedicated queer venue in Toronto. The aim was to design a hospitality venue that fosters a sense of safety, diversity, and community for LGBTQ2S+ individuals. Literature reviews about the history of the queer community in North America, past and current conditions of queer venues in Toronto, hospitality and inclusive design, and the effects of COVID-19 on LGBTQ2S+ individuals were examined. Semi-structured, open-ended interviews were conducted with eight participants via phone call, email and video-chat. Results showed there is a lack of quality dedicated queer space in Toronto that caters to the whole community. Participants wanted a space they could make their own through reconfigurable furniture and body movement through the space and felt most safe in environments with proper lighting, wayfinding, and visibility of the whole space. The study concluded a sense of belonging and safety can be enhanced through a space that encourages community involvement through art, events and collaboration.