Frequently Asked Questions

Popular Answers

Can I get help with my research assignment?

We’re here to support you in your learning and research goals. Visit the Get Support page and choose from either one-on-one help from a Library team member or self-guided resources you can consult at your own pace.


How do I sign in to my Library Account?

Humber students, faculty and staff:

  • Sign in with your Humber Username. For example: - what you use for MyHumber and Blackboard.

University of Guelph-Humber students, faculty and staff:

  • Sign in with your Humber Username. For example:
    • Tip: If you are currently using the University of Guelph network, open an incognito window or separate browser to avoid the need to sign in and out.
  • You can also access University of Guelph online resources using your Guelph Library Account. 

If you don't know your Humber Username, try the retrieve username tool.

If you have trouble signing in, contact Information Technology Services.

Alumni and community users:

  • Come to the Library during our opening hours to get an account.
  • Sign in with your email address provided at account creation.


How do I place a hold on a Library book?

If the book you’re searching for has a Place Hold option, go ahead and place the hold. We’ll reserve the book for you and send you a notification as soon as it becomes available.

  • Textbooks are not holdable to ensure all students have equal access.

Follow these steps to place a hold: 

  1. Go to the Get It section of the book record.
  2. Sign in to your Library Account with your Humber Username.
    1. Note: This step is skipped if you're already signed in.
  3. Select the Place Hold option.
  4. Choose a pick-up location before sending the request.

Choose from these two options to cancel a hold:

  • Cancel online via the Requests menu in your Library Account.
  • Allow the hold to expire automatically. This will happen if you don’t pick it up from the circulation desk within seven days. No fines are charged for holds that are not picked up.


Do I have to pay to use the Library?

The Library is free to use, with a few exceptions:

  • Overdue fines for textbooks, faculty reserves, technology and equipment 
  • Replacement fines for lost Library items (charged if an item is more than 60 days overdue)
  • Annual Community Borrower registration fee of $20
  • Printing and photocopying via ONECard print credits

Please note all Library fines are non-refundable.


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